Our Buyback Policy
We recognise fine Jadau jewellery as both art and asset. Our return and exchange policy is designed to uphold transparency, craftsmanship value, and long-term trust.
Buyback Policy
Recognising Fine Jadau Jewellery as Both Art and Asset
Buyback Valuation
Buyback value is calculated based on the following components:
Gold Value
- Evaluated at the prevailing market rate on the day of buyback
- Deductions made towards refining and handling
Uncut Diamonds (Polki)
- Valued based on current market demand, quality, size, and condition
- Buyback offered at 80% of the invoice value**
Precious Gemstones
- Valued individually based on quality, condition, and market relevance
- Buyback offered at 80% of the invoice value**
Making Charges
Craftsmanship, labour, and design charges are non-refundable
Quality Check & Assessment
- All returned or buyback items undergo a detailed in-house quality inspection by our master craftsmen and gem experts.
- Final acceptance is subject to approval based on condition, authenticity, and craftsmanship integrity.
Important Note
**Any duties, taxes, GST and Payment Gateway Charges applicable at the time of sale shall be deducted extra.
Quality Assurance
At Surana Gems & Jewels, we stand behind the quality of every piece. All our jewelry is handcrafted with premium materials and undergoes rigorous quality checks before delivery. Every diamond is certified, and every gold piece bears Hallmark verification.
If you have any concerns about the quality of your purchase, please contact us immediately. We are committed to resolving any issues to your complete satisfaction.
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Contact Us for Buyback Inquiries
For any questions regarding our buyback policy, valuation, or quality assessment, please contact our customer service team:
Surana Gems & Jewels
Heritage Office: 365-Surana Bhawan, Hanuman Ji ka Rasta, Gopal Ji ka Rasta, Johari Bazaar, Jaipur-302003
Boutique: D-6 Roop Vihar, Mohan Marg, New Sanganer Road, Jaipur-302019
Business Hours: Monday - Saturday: 11:00 AM - 7:00 PM | Sunday: 11:00 AM - 2:00 PM
Policy Updates
Surana Gems & Jewels reserves the right to modify this Buyback Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about our buyback procedures.
Last updated: January 13, 2026